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AEP Questions and Answers

This is a collection of questions that are most frequently asked of the AEP Office. They are organized by topic area and will be updated as needed.

NOVA Access /Passwords

Adding an individual to NOVA is something either the Member Representative for the agency, or the Primary Contact for the Consortium can do. Simply go the agency in NOVA that they are to be added to and click 'Add Contact" in the Member Contact section. Enter the persons information and permission level. They will receive an invitation to join NOVA via email.

"Consortium Contributor" is no longer an option in NOVA. The options are:

Consortium Level:
Primary Contact
Fiscal Contact

Member Agency Level:
Contact
Member Representative

Please use one of the following options above.

Primary Contact is only for Consortium-wide access. Member Representatives have agency access. To change a member from Primary Contact to Member Representative, remove the Primary Contact from the Consortium contacts on the main Consortium page. Then scroll down and click on their member agency. In the Member Agency Contacts you can click to Add Contact. This will add them as the Member Representative of only their agency.

To have the ability to add or delete members at the agency level, they will need to be a Member Representative for their agency. If this person should have ability to add and delete members from the consortium level, they will need to be a Primary Contact on the consortium page.

To change a title, the member will log into NOVA. On the far left there is blue banner and the first thing listed is their name. Click on the name and click Profile. That is where information can be changed.

Log into NOVA and click on your name and then click Profile. This is where any changes to an account can be made.

You can invite her via your consortium page in NOVA. The steps are below:

  1. Go to your consortium home page on NOVA
  2. Scroll down to Member Agencies
  3. Click on the district for the new member.
  4. In the Member Agency Contacts section you will click to Add a Contact in the bottom right.
  5. If this person already uses NOVA, You will add their email and set their permission level (Primary Contact is the level you have).
  6. If the user is new to NOVA, please click on the ""send invitation"" button to send them an invitation to join NOVA.
  7. The user will be sent an invitation to join NOVA from NOVA. (be sure to check Junk/Spam)
  8. Once they accept the invitation, they will set up a password/account.
  9. You may want to go back in once they have set up their account and repeat step #5.
  10. Once she is active and is a Primary Contact, she will have the ability to remove you.

That should finalize the process.

Yes - that is correct. Consortium chairs and co-chairs are Primary Contacts in NOVA.

Yes - that is correct. Their title will be what they hold in the organization. They will add their title under their profiles in NOVA.

You will include who's what role in the consortium in your Annual Plan, Three-Year Plan, Consortium By-laws, and Governance Structure.

If the user has an account in NOVA, on the log in screen, they would enter their email address and select, 'Forgot Password'. The system would them prompt them to enter their information and send a link to reset the password.

If she has not received the email, it may have gone to junk or quarantine. Either way, she can go to NOVA and click to sign in. She will want to click Forgot Password, which should prompt her to reset it (create it in this case). Once reset, she should be able to log in. That should grant her access.

If the person is no longer listed in NOVA, you will want to add them back and make them a Member Representative (member level) or a Primary Contact (consortium level) for them to have the authority to certify. That should grant them the power to do what is needed.

Only the member will be able to edit their title.

In NOVA, they will need to click on their name, in the upper right corner:

Click the down arrow and then select Profile.

A screen will pull up and that is where they edit their information such as phone number, title, etc. Be sure to have them click Save Profile in the bottom right once they have updated their information. The changes should now be visible on the consortium home page.

The member representative will have to update their phone number. They will log in to NOVA and click on the badge with their name in the upper right corner. From the drop-down menu, they will select Profile and there they will be able to edit their information.

NOVA shows the Member Representative was invited to join. First, the member representative will need to check their Spam/Junk folder. If the email is not there, the Primary Contact will want to log into NOVA and click Help in the bottom left blue ribbon and send an email to NOVA directly to troubleshoot the invitation.

If the member already has a user account in NOVA, you will just click to add a new contact to the member agency you want her associated with (or the consortium level) and enter their email address. That's adds them to the agency/consortium. Next time they log in, they will be able to click on CAEP and have the access provided.

Now, if their previous access was tied to their former email address, you will click to add a contact and then use the link to invite a new user and type in her new email address. If that doesn't, they may have to log in with her previous log in and then use the Help button in NOVA to update their email address, if they are unable to do it on their own.

Adding members is a function the Consortium Lead is able to do. Below are the steps to add and remove contacts.

Adding Contacts to NOVA:
Log into NOVA
Click on Programs on the left side
Click on CAEP
Click on Consortium & Members
Type in your consortium number or name.
Click on the link that populates below your search:
Scroll down to the Member Agencies section
Click on member you are updating
The second section will be Member Agency Contacts
Click the +Add Contact in the bottom right of that section
If the person has access to NOVA established, just not for this agency, you will enter their name or email and select the responsibility you want them to have. (Member Representative or Contact)
If they are new to NOVA, you will click the ‘Invite’ button in the second line of that box.
Enter their name, email and contact type.
Important to know that if the member is Board Approved to vote for their district, they should be a Member Representative and will need to be the first one listed. If they are a budget person or any other staff who just needs to see NOVA, they can be a contact.
NOVA only recognizes the first Member Representative listed as the approving authority.
New additions to NOVA automatically go to the bottom of the list. In order to get the new staff to be the first one listed, you will need to follow one of the following methods:
Add the new person. If the previous person in NOVA has left the district, click the trash can to the right of their name. This will remove them from NOVA and will now have the person you just added as the first Member Representative listed.
If the person currently in NOVA still works there, just isn't the Approving Authority anymore, you will add the new person and remove the previous.
Once removed, you will click +AddContact and add them back in. It is recommended to notate email address correct spelling of name to add the member back into NOVA. Their contact level as Member Representative can remain if desired, as new additions go to the bottom of the list removing authority.
** This step will shift the new person (with authority) to the top and the old person below.